Returns & Refund Policy

At blend.ie, we want you to be completely satisfied with your purchase. This policy explains your rights regarding returns and refunds when purchasing from blend.ie.

1. 14-Day Cooling Off Period

Under the EU Consumer Rights Directive (2011/83/EU) and the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods. This is known as the "cooling off" period.

The 14-day period begins on the day you (or a person you nominate) receive the goods. If your order is delivered in multiple shipments, the period begins on the day you receive the last item.

2. Food Safety Exception

As coffee is a food product, certain exceptions to the right of cancellation apply under EU consumer law:

3. Defective or Wrong Items

Regardless of the food safety exception above, we will always replace or refund products that are:

• Defective or damaged — arrived damaged, with broken seals, or in a condition that indicates a quality issue
• Incorrect items — you received a different product than what you ordered
• Incorrect quantity — you received fewer items than you ordered
• Not as described — the product significantly differs from the description on our website

In these cases, we will offer you the choice of a full replacement or a full refund, including any shipping costs you incurred. You will not be required to return defective or incorrect items at your own expense.

4. How to Request a Return

To request a return or report an issue with your order:

1. Email us at hello@blend.ie with your order number, the item(s) you wish to return, and the reason for the return.
2. Include photos if applicable — for defective or damaged items, please include photos showing the issue.
3. We will respond within 2 business days with instructions on how to proceed.
4. Ship the items back — for standard returns (sealed products within 14 days), the return shipping cost is your responsibility. For defective or incorrect items, we will cover the return shipping cost or arrange a collection.

Please return items in their original packaging where possible, and use a tracked shipping method so you can confirm delivery.

5. Refund Timeline

Once we receive and inspect your returned items:

• We will notify you by email whether your refund has been approved.
• Approved refunds will be processed to your original payment method within 5–10 business days.
• Depending on your bank or payment provider, it may take an additional few days for the refund to appear in your account.

For defective or incorrect items, we aim to process your refund or dispatch a replacement as quickly as possible, typically within 3 business days of being notified.

6. Cancellation Before Dispatch

If you wish to cancel your order before it has been dispatched, please contact us as soon as possible at hello@blend.ie. If the order has not yet been roasted or packed, we will cancel it and issue a full refund. If the order has already been dispatched, you may exercise your 14-day cooling off right upon receipt.

7. Contact Us

If you have any questions about our returns and refund policy, please contact us: